Terms & Conditions

Best Rate

​​RESERVATIONS

  • For all reservations made online, a confirmation e-mail will be sent to the provided email address. Please review booking details and cancellation terms & conditions. A printed copy of your confirmation should be provided upon check in.

RATES

  • All rates are quoted are in UAE Dirhams (AED) per apartment per night, unless stated otherwise. All prices include 10% Municipality Fee and 10% Service Charge. Rates are subject to change without prior notice. However, your price is confirmed once you are provided with a confirmation number.

EXTRA BED AND CHILD POLICY

  • •         Extra Person rate is AED 150 per night inclusive of municipality fee and service charge (including Breakfast
    •         Children below 6 years stay for free.
    •         Children aged 6-11 stay free with existing bed. If extra bed is requested a charge of AED100 will apply .
    •         Breakfast for children aged  6-11 will cost AED 12.50 per night, per child. Children above 12 years of age will be charged adult rates.
    •         Rooms or apartments can accommodate a maximum of 2 adults and 2 children or 3 adults if an extra bed has been requested.










GUARANTEE / PRE-PAYMENT

  • Credit Card details are required to confirm and guarantee the reservation. For Pre-Pay reservations your credit card will be charged for the full stay, at the time of making the reservation.

CANCELLATION

  • Cancellations should be made online via the Cancellation option available on our web booking system. A Reservation Cancellation will be sent to the email address provided at the time of making the reservation. All cancellations are in accordance with the reservation’s terms and conditions.

    Standard Cancellation Policy – a cancellation can be made within 48 hours from the date of arrival. In case of cancellation later than 48 hrs before the date of arrival and/or in case of a No-show, one night charge will be applicable.

    Pre-Paid Non-Refundable Rates – in case of any change and/or cancellation, a full stay charge will be applicable.

ACCEPTED CREDIT CARD

  • For reservation guarantee and for payment at the Hotel Apartments Reception all major credit cards are accepted: VISA, MasterCard, American Express, Diners Club, JBC. For online payment only VISA and MasterCard are accepted.

CHECK-IN / CHECK-OUT TIME

  • Check-in time is 14:00 hrs. Check-out in 12:00 hrs. In case of an early arrival, reservation must be made from the previous night. Early check-in from 9am onwards is subject to availability. Late check-out until 3pm can be extended without any charge subject to availability. For late check-out between 3pm –8pm, a 50% charge of room rate will be applied. For late check-out after 8pm, one night room charge will be applied. Late-check-out requests should be advised in advance.

IDENTIFICATION

  • A valid identification is required uponcheck-in such as Passport, UAE Driving License or UAE ID.​